1. Start with your order
Include your order number, delivery date, and the email used at checkout so the right order can be located quickly.
Customer support
For an order, delivery, or fresh-product question, start with your order number and a short description of what you need.
Support process
Include your order number, delivery date, and the email used at checkout so the right order can be located quickly.
A concise description of the question or concern helps FruitPicks review the next step with the fulfillment team.
For a delivery or quality concern, keep the package and take clear photos of the label, box, and affected item before discarding anything.
Delivery or quality concern
Fresh-produce concerns need the order context and clear photos to be reviewed accurately. See the quality concern guidance for more detail.
For delivery planning, see the shipping & delivery information.